Head of Support Services Mozambique

Position: Head of Support Services Mozambique
Reports to: Country Representative
Location: Maputo, Mozambique (with field visits to operational areas)
Application deadline: 28/10/2026
Starting date: ASAP
Family duty station: YES
R&R: NO
Working context
WeWorld has been active in Mozambique since 2000, implementing programmes focused on education, food security, climate resilience, disaster risk reduction (DRR), and humanitarian assistance, particularly in response to natural disasters and conflict-induced displacement.
The Head of Support Services (HoSS) is part of the mission’s management structure and oversees the main support functions, including Finance, HR, Logistics and Procurement. The role works closely with the Country Representative and programme teams to ensure that the mission has the appropriate systems, resources and support in place to effectively deliver its programmes.
Purpose of the Role
The Head of Support Services provides strategic and operational leadership to the mission’s support functions, ensuring efficiency, compliance, accountability and effective risk management across Finance, HR, Logistics and Procurement.
The HoSS ensures that projects are adequately resourced and implemented in line with donor and internal requirements, while strengthening internal systems and staff capacity. The role also contributes to country strategy, budget planning and donor engagement on compliance and financial matters, supporting the mission’s overall sustainability and enabling programme teams to deliver quality interventions.
Main taSks and ResponsIbilities
Strategic Leadership
Lead, manage and coordinate the Finance, HR, and Logistics & Procurement departments
Ensure support services are aligned with WeWorld’s country strategy and donor requirements
Actively contribute to country-level strategic planning, risk management, and institutional strengthening
Support managers to coordinate activities of teams, ensuring workload is prioritized appropriately
Supervise and verify that deliverables and timelines related to grants, contracts, vendors, partners, and internal procedures are respected
Collaborate with Regional Managers to set goals and objectives, identify strategic activities, and design development plans for support services
Supervise and coordinate archiving of HR, Finance, and Logistics/Procurement documents according to WeWorld guidelines
Ensure high-level collaboration with relevant stakeholders (technical working groups, partner forums, authorities, communities, vendors, donors)
Financial Management
Ensure timely and accurate accounting, financial reporting, and expenditure monitoring in line with WeWorld and donor regulations
Oversee preparation, consolidation, and monitoring of country and project budgets, ensuring proper cost allocation and updates of cost allocation tables
Maintain and update the country financial plan, ensuring sufficient cash flow and financial coverage for operations
Ensure financial coverage to implement activities, pay salaries, suppliers, and running costs
Supervise external and internal audits, ensuring timely follow-up on recommendations
Human Resources (HR)
Supervise the HR team, ensuring effective recruitment, induction, performance management, and staff development
Ensure all support services staff receive training according to identified needs and training plans
Monitor staffing adequacy and structure across Finance, HR, and Logistics & Procurement
Analyze staffing needs & costs, compensation & benefits, and performance review practices
Promote staff well-being, safeguarding, and inclusive work environment practices
Ensure compliance with national labor law, WeWorld policies, and donor requirements
Supervise compliance with payroll, health insurance, work insurance, and employee benefits
Logistics & Procurement
Oversee procurement processes in line with WeWorld’s Global Procurement Manual and donor guidelines, from planning to completion
Supervises operations of logistics and correct application in accordance with WeWorld’s Logistics Manual and Donor Guidelines, in particular assets management, fleet management, warehouse and stock management and Base management
Strengthen supply chain management to ensure timely and cost-effective procurement and logistics
Monitor and mitigate procurement risks, ensuring transparency and accountability
Supervise preparation of procurement and logistics reports in required formats
Ensure all the Procurement and Logistics tools are in place and correctly used
Systems, Compliance & Risk Management
Develop, adapt, and enforce Standard Operating Procedures (SOPs) across support departments
Design systems and routines that strengthen efficiency and collaboration between Finance, HR, and Logistics & Procurement
Conduct regular reviews and audits to identify inefficiencies or risks
Ensure strong internal controls and anti-fraud/corruption measures are in place
Ensure recommendations for improvements are implemented in a timely manner
Maintain compliance with donor requirements across contracts, grants, and procurement
Safety & Security
Support the Country Representative in implementation of safety and security measures in line with mission SOPs and global guidelines
Ensure logistics and administrative systems contribute to staff safety, including base management, fleet tracking, and communication systems
Coordination & Representation
Ensure effective coordination between support and programme departments
Represent WeWorld on operational and compliance matters with partners, vendors, auditors, and relevant external stakeholders
Liaise with HQ/regional finance, HR, and logistics units for technical guidance and alignment
Duties and responsibilities above are not exhaustive and may be adjusted as required by the Country Representative. The role holder may be required to perform any other tasks requested by the Line Manager in line with the position, mission needs, and org…